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Offers of assistance

Help in emergencies and life situations

On the following page you will find contact details and informative details on emergency services, doctors, pharmacies and social service points in and around Kevelaer.
This page also takes you to the arbitration office and the integration portal of the district of Kleve. Further offers of help can be found further down the page.

  • Important emergency numbers

    As a general rule, the police emergency number 110 should only be dialed in dangerous situations for yourself or another person. If, on the other hand, there is a dangerous medical situation, 112 is the correct emergency number to call.


    CategoryPhone numberExplanations
    Fire department / rescue service112Serious accidents, heart pain (heart attack) and collapse, shortness of breath, unconsciousness, paralysis, stroke, poisoning and burns, acute pain
    Police emergency call110Non-medical emergency situation, criminal offenses, serious traffic accidents
    Ambulance (no emergencies)02821 19222 
    Poison emergency call0228 19240 
    Medical on-call emergency service116 117Finding a doctor at the weekend
    Dental emergency service01805 986700 
    Telephone counseling0800 1110111Problems and crises, e.g. problems with your partner, bullying at school and at work, job loss, addiction, illness, loneliness, crises of meaning, spiritual questions
    Electricity0800 4112244RWE fault service
    Public order office02832 931394Public order office of the pilgrimage town of Kevelaer (outside working hours)
    Youth welfare office02832 931394Youth welfare office of the pilgrimage town of Kevelaer (outside working hours)
    Depot02832 931394The pilgrimage town of Kevelaer (outside working hours)
    Water supply02832 931394Water supply for the pilgrimage town of Kevelaer (outside working hours)

  • Contact points in the event of a blackout in the Kleve district

    The district of Kleve plays a coordinating role in setting up the aforementioned contact points (lighthouses, emergency information points and emergency call points). The specific designation and scope of services are the responsibility of the towns and municipalities.

    Lighthouses in the pilgrimage town of Kevelaer are supplied with emergency power. They serve as central points of contact for citizens in need or who require information in the event of a blackout.

    They also provide information for the public. They also act as liaison points between citizens seeking help and the emergency services of the pilgrimage town and the district of Kleve.

    They also act as emergency call points.

    The digital map of the lighthouses in the Kleve district can be found at: https://geoportal-niederrhein.de/portal/kreis_kleve/blackout/

    Note:

    The contact points mentioned are not permanent facilities. They are staffed by the pilgrimage town of Kevelaer in the event of an emergency.

  • Integration portal of the district of Kleve

    One of the major goals of the Kleve district is the successful integration of migrants living here. In order to achieve this goal, the integration project "Breaking new ground together - Step 1: WE are there for each other" was launched in 2008. One result of the project is the development and publication of an integration portal.

    The barrier-free integration portal of the district of Kleve contains, among other things, many integration offers from institutions, associations, clubs and migrant self-organizations - available in eight different languages.

  • Arbitration office

    Arbitrators

    True to the motto "Arbitration is better than judgment!", arbitrators in the pilgrimage town of Kevelaer also mediate disputes on a voluntary basis. The aim of the arbitrators is to bring about an amicable and inexpensive settlement between the parties involved. The arbitrators are responsible for conducting arbitration proceedings, both in civil disputes( e.g. disputes with neighbors - "legal problems at the garden boundary") and in various criminal cases(e. g. trespassing, insults, violation of the secrecy of correspondence, threats, etc.).

    The urban area of Kevelaer is divided into two arbitration districts - West and East. The border here runs for the area of the Kevelaer East arbitration district east of the railroad line with the villages of Winnekendonk, Wetten and Kervenheim. The remaining area belongs to the Kevelaer-West arbitration district.

    Arbitrators:
    Kevelaer-West

    Christine van den Hurk
    Händelstr. 4 a
    47623 Kevelaer
    Tel.: 02832 405151
    E-Mail: cvdhurk1234@t-online.de

    Kevelaer-East

    Johannes Kronenberg
    Nordstraße 14
    47626 Kevelaer
    Tel.: 0162 9093123
    E-mail: johannes-kronenberg@web.de

    If you have any questions or suggestions, you are welcome to contact the arbitrator responsible for your area or the contact person named at the pilgrimage town of Kevelaer.

Counseling centers for women and men

Social support

Families and children

Housing and care

Elderly care

Integration and migration

Safety and prevention

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